Five Things to Know About Online Conferencing for Reference & Instruction

Welcome Alabama Library Association Annual Convention attendees!

The resources referenced in my CUS/AACRL Best Practices Mini-Session presentation, Five Things to Know About Online Conferencing for Reference & Instruction, are listed below. They are also available via the Diigo collaborative bookmarking site: mbfortson’s alla2012mini Bookmarks on Diigo.

You can find a copy of the presentation slides here: Five Things to Know About Online Conferencing for Reference & Instruction. If this document is not accessible to you, please contact me so I can get the slides to you in a format that is.

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I’m doing it

Enterprise Instant Messaging | Blackboard Collaborate

“Blackboard Collaborate™ enterprise instant messaging capabilities (formerly Wimba Pronto) allow your academic institution to create a learning network to support office hours, school services, meetings and desktop video conferencing—all initiated through presence and instant messaging.”

Your colleagues are doing it

Conference Presentations | Fifteenth Distance Library Services Conference

Presentation descriptions and materials from the  Fifteenth Distance Library Services Conference, held April 18-20, 2012 in Memphis, TN. The sessions I referenced in my presentation are:

Blackboard IM for Virtual Reference Service

Yingqi Tang
Jodi Poe
Jacksonville State University

Blackboard IM (formerly Wimba Pronto) is an instant messaging platform that is designed to promote collaborative learning. It has been used by more than 200 academic institutions. The purpose of this presentation is to outline the development of a Blackboard IM library information desk for virtual reference service in an academic library.

Real Time With the Librarian: Using Web Conferencing Software to Connect to Distance Students

Tom Riedel
Paul Betty
Regis University

Attendees will learn tips and strategies for being the sole presenter in an online web conference environment. While the presentation will make specific references to the Adobe Connect software, the overall discussion of best practices, challenges, and outcomes will be applicable to the use of any web conferencing software. Attendees will leave with an enhanced understanding of current web conferencing software functionality and methods for conducting seamless online presentations.

Table for One – How Librarians Provide Individualized Services to Distance Students via Web Conferencing

Shelley Arvin, Indiana State University
Anthony Kaiser, University of Central Missouri
Heidi Steiner, Norwich University
Anne Barnhart, University of West Georgia
Julie Arnold Lietzau, University of Maryland University College
Sandra Lee Hawes, Saint Leo University

Learn about opportunities surrounding implementation of individual virtual library instruction and reference assistance to students using Web conferencing software. Discussion will highlight how the panelists approach this unique form of virtual reference, the differences in their strategies successes and difficulties encountered, and assessment methods used. Panelists address software choices, student populations, targeted scheduling, advertisement, faculty collaboration, assessment, and visions for future services. Discover a variety of methods that may work at your library!

Selected Articles

Barnhart, Anne C, and Andrea G. Stanfield. “When Coming to Campus Is Not an Option: Using Web Conferencing to Deliver Library Instruction.” Reference Services Review. 39.1 (2011): 58-65. WorldCat.

Hawes, Sandra L. “Playing to Win: Embedded Librarians in Online Classrooms.” Journal of Library & Information Services in Distance Learning. 5 (2011): 56-66. WorldCat.

Lietzau, J.A, and B.J Mann. “Breaking Out of the Asynchronous Box: Using Web Conferencing in Distance Learning.” Journal of Library and Information Services in Distance Learning. 3 (2009): 108-119. WorldCat.

Reeves, L.A.. “Piloting synchronous online reference services with Elluminate vClass.” Internet Reference Services Quarterly. 10.2 (2005): 19-33. Publisher.

Steiner, Heidi. “Bridging Physical and Virtual Reference with Virtual Research Consultations.” Reference Services Review. 39.3 (2011): 439-450. WorldCat.

You can do it

I mentioned, Google+ Hangouts, and Skype during the session. The Presenting/Web Conferencing page of the UIU-C Learning Objects LibGuide lists others, as do the articles listed above.

There are lots of additional resources

You found some on this page! I hope you’ll add others in the comments below.